IT Security Awareness

This training will educate you on the various types of ways that malicious hackers attempt to gain information and access to computer systems. It is your responsibility to be the front lines for the company and to report any malicious activity that you see. This training will help you identify malicious activity and educate you on how to mitigate risk when conducting business online.

Skype

Establish best practices on Skype for Business and get insights into how to deploy the solution for your business and support your business' internal stakeholders. Learn about the best practices that Microsoft created and employed to design, develop, deploy, and operate Skype for Business. Examine past, current, and future IM, voice, phone, social networking, and conferencing (audio/video) implementations to ensure end user devices are supported. This course combines presentations, discussions, and demonstrations in an on-demand setting and covers various topics, including architecture, planning, operations, maintenance, and support of Skype for Business.

Twitter

Learn how to use Twitter to connect with your customers' passions, share their opinions, and find out whats happening in the world right now. Because people are in a discovery mindset when they're on Twitter, open to interacting with new businesses and new people. Twitter gives you access to whats going on in your industry, community, and around the world at that very moment. Use Twitter search to listen to the relevant conversations that are happening and jump in where you can add value. Increase your impact by using Twitter to regularly communicate with your followers and attract new followers. Twitter allows you to follow and interact with people outside of your personal network. Its a great way of joining or even starting discussions with influencers and industry experts to raise the profile of your business and build valuable connections. 


Learning Objectives:

  • Customers discover whats happening right now 
  • Grow your brand awareness 
  • Provide timely customer service 
  • Connect with potential customers, brand advocates, and influencers

Effective Listening

There's a world of difference between hearing and listening. Effective listening doesn't come naturally, which is why this training course is ideal for all employees within an organization. When employees actively listen, they pay full attention, listen between the lines, notice nonverbal communication and ask the right questions. What employees will learn during this training will transform their personal and professional interactions whether one-on-one or in meetings and lead to more rewarding and meaningful communication with everyone in their life. 


Learning Objectives: 

  • How to define a good listener 
  • Assessment of personal listening skills 
  • Keys to effective listening 
  • What prevents employees from being good active listeners 
  • Importance of nonverbal communication 
  • How to ask the right questions